Privacy Policy

Overview

This Privacy Policy explains how Tax Rights Alliance ("we," "us," or "our") collects, uses, and handles information when you visit our website or contact us for homeowner property tax support services. We are committed to handling your information with care and transparency.

What Information We Collect

We may collect the following categories of information when you use our website or contact us:

Important: Please do not submit highly sensitive personal information (such as Social Security Numbers, full bank account numbers, or financial credentials) through website forms or standard email. Contact us to request a secure method if needed.

How We Use Your Information

• Respond to your inquiries and contact you about your homeowner property tax request
• Provide support, resources, and guidance related to delinquent property taxes, escrow shortages, and foreclosure prevention
• Maintain basic website security and prevent spam or fraudulent submissions
• Improve our website content and user experience
• Comply with applicable legal obligations

How We Share Your Information

We do not sell your personal information. We may share information in limited circumstances:

• Service providers — Third-party vendors that help us operate our website or manage communications (e.g., web hosting, form processing, email delivery, analytics). They are authorized to use your information only as needed to provide those services.
• Legal & safety requirements — When required by law, court order, or government request, or when necessary to protect the rights, property, or safety of Tax Rights Alliance, our clients, or others.
• Business transfers — In connection with a merger, acquisition, asset sale, or reorganization of our business, where permitted by applicable law.

Cookies & Analytics

Our website may use cookies or similar technologies for basic site functionality. If we use a third-party analytics service (such as Google Analytics), that provider may set cookies and collect usage data according to their own privacy policies. You can manage or disable cookies through your browser settings at any time.

Data Retention

We retain personal information for as long as necessary to respond to you, provide our services, maintain proper business records, and comply with applicable legal and regulatory requirements.

Security

We use reasonable administrative, technical, and organizational measures to help protect the personal information we hold. However, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security and encourage you to avoid sending sensitive information through standard website forms or email.

Your Choices & Rights

You may request access to, correction of, or deletion of your personal information by contacting us directly. Requests are subject to applicable legal and recordkeeping requirements. You may also opt out of non-essential communications by contacting us at any time.

Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will take appropriate steps to remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website after such changes constitutes your acceptance of the updated policy.